A Handbook on Conflict Management

About this book

A Handbook on Conflict Management by Sydney Muponda, PhD is a practical guide to understanding conflict and responding to it more constructively. The book starts from a simple reality: conflict is universal. Misunderstandings arise, interests differ, people offend one another and relationships can become strained, but the way conflict is handled often determines whether it becomes destructive or creates an opportunity for learning and resolution. Muponda examines conflict as something that appears in families, workplaces, communities and institutions, making the handbook useful to students, managers, leaders, educators, mediators and anyone responsible for working with people. Its practical orientation encourages readers to think about communication, behaviour, negotiation, relationships and the choices people make when disagreement intensifies. Rather than promising a life without conflict, the book focuses on developing better ways of recognising, managing and resolving it.